Terms and Conditions

 

Terms and Conditions

Set out below are the terms on which Skin Life provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Skin Life treatments.Reservations
We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.

Appointments and Cancellation Policy

All doctors, nurses and therapists at are trained and approved in accordance with the company’s treatment protocols and therefore Skin Life does not guarantee continued treatment with a named nurse or therapist.

If you are unable to attend your appointment, we require 24 hours’ notice. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance. Clients who have purchased a course of treatment but fail to attend their appointment will be charged for their missed treatment.

Late arrival may result in reduced treatment time or forfeiting of the appointment. Skin Life will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

We do not provide refunds for cancelled or missed appointments. Cancellation is accepted over the phone or in person at the salon. Cancellation via e-mail is accepted. Do not leave voice message regarding cancellations.

Please note clients can reschedule their existing booked appointment for a maximum of three times. Any further rescheduling will be at the discretion of Skin Life. Too many rescheduling per client in a very short time frame causes business disruptions which can affect existing clients.  Skin Life wants to ensure disruptions are set to a minimum and provide all clients the best flexibility and assured times possible.

Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

Please note that treatment exchanges are available upon discretion.

Payments

All treatment bookings must be paid for in full, on arrival at the clinic, prior to treatment commencing.

If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you a refund, calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatments, and return the difference to you. (Note: treatments or courses that have been bought with discounts will be calculated based on full list price per course and per treatment)

You have 7 working days to cancel the service, beginning the day after you made a booking. If your treatment starts within the cancellation period then your right to cancel ends the day you start treatment.

Please be aware that the booking fees are non-refundable unless you cancel 24 hours before your appointment time.

Purchased products are non refundable. However Skin Life may agree to exchange the product (unopened/original packaging) for another product of same value.

Please note we do not tolerate any type of receipt fraud.

Prices and Availability

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, We are not responsible for variations from such descriptions. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether.  

Where appropriate, you may be required to select the required size, model, colour, number or other features of the Goods that you are purchasing.

We neither represent nor warrant that Goods will be available. Stock indications are not provided on the Website, however such indications may not take into account sales that have taken place during your visit to the Website.

All pricing information on the Website is correct at the time of going online.  We reserve the right to change prices and alter or remove any special offers from time to time and as necessary. All pricing information is reviewed and updated periodically.

All prices on the Website include VAT.

 

Orders and Delivery

No part of this Website constitutes a contractual offer capable of acceptance.  Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Skin Life and you.

If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances.  In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

All Goods purchased by you will be delivered within 30 calendar days of Our order confirmation unless otherwise agreed.

The risk in the goods shall remain with us until they are delivered by our courier.

Returns Policy

Skin Life aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, Goods may need to be returned.  Returns are governed by these Terms and Conditions.

– If you receive Goods which do not match those that you ordered, you should you should visit the Contact Us page on the Website within 14 calendar days or by emailing [email protected] with details of your requested return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Replacements will be issued upon Our receipt of the returned Goods. We are fully responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation. The packaging does not need to be unopened.  Refunds will be issued within 14 days of receiving delivery and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.

Products opened will be refused.

– If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged.  To return the damaged Goods, you should visit the Contact Us page on the Website within 14 calendar days or by emailing [email protected] with details of your requested return.  We are fully responsible for paying shipment costs. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon Our receipt of the returned Goods.  Refunds will be issued no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.  

– If any Goods you have purchased have faults when they are delivered to you, you should you should visit the Contact Us page on the Website within 14 calendar days or by emailing [email protected] with details of your requested return. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.  We are fully responsible for paying shipment costs.  Replacements will be issued upon Our receipt of the returned Goods.  Refunds will be issued within 14 calendar days and in any event no later than 30 calendar days after receipt of the returned Goods and will include standard delivery charges.  

– If any Goods you have purchased develop faults within 14 calendar days of delivery, you may be entitled to a replacement but not a refund.  In order to arrange for such a replacement you should you should visit the Contact Us page on the Website within 14 calendar days or by emailing [email protected] with details of your requested return. We will assess the Goods and alleged faults upon receipt and if We conclude (at Our sole discretion, acting reasonably and in good faith) determine that the fault is not a result of mistreatment by you (deliberate, negligent or otherwise), We will issue replacement Goods at no additional cost to you.

 

– If any Goods develop faults beyond 14 calendar days from delivery but within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. Skin Life is not a party to such warranties and you must therefore contact the manufacturer of the Goods directly.

International Customers

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.

Liability

Skin Life will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Skin Life with all relevant medical details prior to each treatment. Skin Life will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Skin Life regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Skin Life’s liability for death or any personal injury resulting from Skin Life’s negligence.

Your right to complain

Skin Life endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at Skin Life, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, Skin Life will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.

We respect your privacy and we promise to do the following

Use your personal information only to provide you with the information you have requested or have agreed to receive.
Keep your data safe and secure and process it in a manner that follows your wishes.
Use cookies (but only those which don’t personally identify you) to improve the quality of your online experience.
Assist you to change your mind at any time about the communications you have signed up to receive.

Personal information this website collects

Without limitation, any of the following Data may be collected:

– Name and title
– Contact information including email address and telephone number
– IP address (automatically collected)
– Web browser type and version (automatically collected)
– Operating system (automatically collected)

We only have access to the information you voluntarily give us. We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information to anyone. If we do not hear otherwise from you, we will assume that the information you provide to us is accurate and up-to-date and we will continue to use the information to send you any communications you have requested.

Your rights

You have the right to:

– have access to the personal information we hold about you
– have rectified any incomplete, inaccurate out-of-date personal information that we hold about you
– have personal information we hold about you erased from our systems
– have the processing of your personal information restricted
– receive the personal information we hold about you transmitted to another party

Please note that these rights may only apply in certain circumstances. If you contact us to exercise any of these rights we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.

You have the right to access the personal information we hold about you at any time, subject to a fee specified by law (which is currently £10). You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information that we hold about you free of charge.

Before we are able to provide you with, or to correct, any personal information we hold about you, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.

If you wish to exercise any of your rights please contact us.

If you believe that our processing of your personal information is contrary to applicable law please contact us.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Storage and security of your personal information

Security

We comply with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure and we use Secure Server Technology to ensure that all of your personal information is protected to the highest standards.

The transmission of information via the internet is not completely secure. Any emails we send or receive may not be protected in transit. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.

Any passwords that you use must be kept securely. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Additionally, the information that we collect from you may be transferred to, and stored at, a destination outside the UK and the European Economic Area (“EEA”). It may also be processed by our third party suppliers outside of the UK and EEA.

Google Analytics

This site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Read Google’s overview of privacy and safeguarding data

Read Google Analytics use of cookies – Google’s developer guides

Contact forms

We use a third party provider Contact Form 7, to deliver your details using the contact form you submit to us. Your information does not get stored in any database and directly emails Skin Life.

We consider Contact Form 7 to be a third party data processor.
For more information, please see Contact Form 7.com/

Booking form

We use a third party booking provider Phorest to handle your treatment bookings and your treatment details that you submit.

We consider Phorest to be a third party data processor.
For more information, please see Phorest’s booking terms and conditions

Checkout via Stripe

Our payment Our payment platform uses STRIPE data processor.
For more information, please see Stripes Privacy policy and checkout terms of service.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We may also use trusted third-party services that track this information on our behalf.

Most web browsers allow some control of most cookies through the browser settings. Every browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features may be disabled.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

We respect your privacy and we promise to do the following

Use your personal information only to provide you with the information you have requested or have agreed to receive.
Keep your data safe and secure and process it in a manner that follows your wishes.
Use cookies (but only those which don’t personally identify you) to improve the quality of your online experience.
Assist you to change your mind at any time about the communications you have signed up to receive.

Personal information this website collects

Without limitation, any of the following Data may be collected:

– Name and title
– Contact information including email address and telephone number
– IP address (automatically collected)
– Web browser type and version (automatically collected)
– Operating system (automatically collected)

We only have access to the information you voluntarily give us. We will use your information to respond to you, regarding the reason you contacted us. We will not sell or rent this information to anyone. If we do not hear otherwise from you, we will assume that the information you provide to us is accurate and up-to-date and we will continue to use the information to send you any communications you have requested.

Your rights

You have the right to:

– have access to the personal information we hold about you
– have rectified any incomplete, inaccurate out-of-date personal information that we hold about you
– have personal information we hold about you erased from our systems
– have the processing of your personal information restricted
– receive the personal information we hold about you transmitted to another party

Please note that these rights may only apply in certain circumstances. If you contact us to exercise any of these rights we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.

You have the right to access the personal information we hold about you at any time, subject to a fee specified by law (which is currently £10). You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information that we hold about you free of charge.

Before we are able to provide you with, or to correct, any personal information we hold about you, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will only use this information in order to verify your identity.

If you wish to exercise any of your rights please contact us.

If you believe that our processing of your personal information is contrary to applicable law please contact us.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint. We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Storage and security of your personal information

Security

We comply with the standard procedures and requirements as laid down by applicable law to ensure that your personal information is kept secure and we use Secure Server Technology to ensure that all of your personal information is protected to the highest standards.

The transmission of information via the internet is not completely secure. Any emails we send or receive may not be protected in transit. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.

Any passwords that you use must be kept securely. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Additionally, the information that we collect from you may be transferred to, and stored at, a destination outside the UK and the European Economic Area (“EEA”). It may also be processed by our third party suppliers outside of the UK and EEA.

Google Analytics

This site uses Google Analytics to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

Read Google’s overview of privacy and safeguarding data

Read Google Analytics use of cookies – Google’s developer guides

Contact forms

We use a third party provider Contact Form 7, to deliver your details using the contact form you submit to us. Your information does not get stored in any database and directly emails Skin Life.

We consider Contact Form 7 to be a third party data processor.
For more information, please see Contact Form 7.com/

Booking form

We use a third party booking provider Phorest to handle your treatment bookings and your treatment details that you submit.

We consider Phorest to be a third party data processor.
For more information, please see Phorest’s booking terms and conditions

Checkout via Stripe

Our payment Our payment platform uses STRIPE data processor.
For more information, please see Stripes Privacy policy and checkout terms of service.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. We may also use trusted third-party services that track this information on our behalf.

Most web browsers allow some control of most cookies through the browser settings. Every browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features may be disabled.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.


Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time.  If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

*Results may vary and are different for each individual. As such, Skin Life Aesthetic Clinic cannot guarantee specific results.