Terms and conditions

About us

Skin Life Laser & Aesthetic Clinic is run by Skin Life Ltd, a company registered in England (company number 10592551), of 22 Lisson Grove, London NW1 6TT. In these terms, “we” and “us” mean Skin Life Ltd.

Booking

We recommend booking at least one week ahead, so that your preferred time and treatment are available.

Our practitioners are trained in the treatments they carry out. We cannot guarantee that you will always be treated by the same practitioner.

Treatments are for adults aged 18 and over.

Before your appointment we will tell you about any preparation your treatment needs. If that guidance is not followed, we may have to cancel or shorten the appointment, or charge an additional fee.

Whether a treatment is suitable

We always assess whether a treatment is suitable for you, and likely to work, before we carry it out. If it is not, we will explain why, and you will only pay for the initial consultation where one is charged.

Results vary from person to person, and we cannot guarantee a specific result.

Cancelling or changing an appointment

Please give us at least 48 hours’ notice if you cannot attend.

You can cancel by phone, in person at the clinic or by email. Please do not leave a cancellation on voicemail.

If you miss an appointment, or cancel with less than 48 hours’ notice, we may charge a cancellation fee and ask you to pay in advance for future treatments. Booking fees are refunded only if you cancel at least 48 hours before your appointment. Otherwise we do not give refunds for cancelled or missed appointments.

If you have bought a course and miss an appointment without giving notice, that session is charged as if it had been taken.

You can reschedule a booked appointment up to three times. After that, rescheduling is at our discretion, because repeated changes take appointment times away from other clients.

If you arrive late, your treatment time may be shortened or the appointment may be lost.

We do our best to run on time. If we have to cancel or move your appointment at short notice, we will make every effort to contact you beforehand.

Payment and prices

Treatments are paid for in full when you arrive, before the treatment begins.

All prices on this website include VAT. We review prices from time to time and may change them, or change or withdraw an offer.

We do not tolerate receipt fraud of any kind.

Courses of treatment

A course must be paid for in full before the first session.

All sessions in a course must be taken within 12 months of the date you bought it. Sessions not taken within 12 months are lost.

Exchanging one treatment for another is at our discretion.

If you have paid for a course and cannot complete it, we will refund the difference between what you paid and the full list price of the sessions you have had, plus any charges for missed appointments. This applies to discounted courses too: sessions already taken are counted at their full single-session price.

Products bought in the clinic

Products bought in the clinic cannot be returned for a refund. We may agree to exchange an unopened product in its original packaging for another of the same value.

This does not affect your legal rights if a product is faulty or not as described.

Products bought on our website

You can cancel an order from our website within 14 days of the day you receive it (or collect it from the clinic), without giving a reason.

To cancel, tell us by email at contact@skinlifeaesthetic.com or by phone on 07593 301148, with your order number and what you are returning. It helps us to know why you are returning it, but you do not have to say. You may use the form below if you wish.

Then post the products back to Skin Life, 22 Lisson Grove, London NW1 6TT, or bring them to the clinic, within 14 days of telling us. Bringing them in costs nothing. Postage is at your cost, and a tracked service is best, because the products are your responsibility until they reach us.

We check every product when it comes back. For health and hygiene reasons, a product that came sealed cannot be returned once its seal has been broken, unless it is faulty. A product without a seal should come back unused: if it has been used or handled more than you would in a shop, we may reduce the refund.

We will refund what you paid for the products, and the standard postage if you cancel the whole order, to the card or account you paid with. We do this within 14 days of the products reaching us, or of you showing us that you have sent them, if that is sooner.

If you prefer, you can have credit for our online shop instead of a refund, worth 10% more. We send it as a code to use at checkout, and if you spend less than its value, we will send you a new code for the rest.

If a product is faulty, damaged or not what you ordered, tell us, with a photo if you can. We will check it and refund or replace it, as you prefer, and pay the cost of sending it back. This does not affect your legal rights.

Cancellation form

To: Skin Life Ltd, 22 Lisson Grove, London NW1 6TT, contact@skinlifeaesthetic.com
I give notice that I cancel my contract for the following products:
Ordered on:   Received on:
Your name and address:
Your signature (only if you send this form on paper):
Date:

Gift vouchers

Gift vouchers can be bought in our online shop, or at the clinic, for any amount from £10 to £1,000.

A voucher can be spent on any treatment or product at the clinic, and on products in our online shop. It cannot be used to buy another gift voucher, and it cannot be exchanged for cash.

It does not have to be spent all at once: whatever is left stays on the voucher until it expires. If what you buy costs more than is left, you pay the difference.

A voucher is valid for 12 months from the day it was bought. The date is shown in the email that carries the voucher. Anything left on it after that date is lost.

Treatments paid for with a voucher are covered by these terms like any other, including our assessment of whether a treatment is suitable for you and our terms for cancelling an appointment.

If you bought a voucher on our website, you can cancel it within 14 days of buying it and have your money back, as long as none of it has been spent. Tell us by email or phone.

Please keep the code safe: anyone who has it can spend the voucher. If the email is lost, we can send it again to the address it went to. You can check what is left on a voucher on our gift voucher page, or by asking us.

Your responsibilities

Please give us full and accurate medical details before each treatment, and tell us if anything changes. We cannot be responsible for harm caused by information that was not disclosed to us.

Please follow the advice we give you on caring for the treated area.

Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that the law does not allow us to limit. Nothing in these terms affects your legal rights as a consumer.

Beyond that, we are not liable for loss of income or profit, or for losses that neither of us could reasonably have expected when you booked.

Complaints

We aim to treat every client fairly and with care. If you are unhappy with any part of your treatment, please tell us in person, by phone or in writing. If you would like help making a complaint, we will gladly give it.

Your complaint will be passed to the clinic manager, and we will write to you within two days to confirm that it is being looked into.

Your personal information

How we collect and use personal information is explained in our privacy policy.

Changes to these terms

We may change this website and these terms from time to time. The version on this page is the current one, and the date at the top shows when it was last changed.

The law that applies

These terms are governed by the law of England and Wales.